Privacy policy
What personal data we collect, why, how long we keep it and what your rights are.
1. Who is responsible for your data
The controller is CleverHumind SRL, Avenue de Beersel 89, 1180 Uccle, Belgium, enterprise number BE 0860.809.474, which operates the CleverPowr service. For any question about your data, write to info@cleverpowr.com.
2. What we collect and why
| Purpose | Data | Legal basis |
|---|---|---|
| Answer your request and plan the audit | Name, email, phone, address of the site, information about your meter, contract, production and appliances, documents you upload (such as a bill) | Steps taken at your request before a contract (GDPR art. 6.1.b) |
| Prepare the quote and carry out the installation | The same data, plus observations from the audit | Contract (art. 6.1.b) |
| Provide the service: dashboard, alerts, reports, remote support | Energy measurements (consumption, production, device states), account details | Contract (art. 6.1.b) |
| Invoicing and accounting | Identity, billing details, invoices | Legal obligation (art. 6.1.c) |
| Operate and secure the website | Technical data processed by our host (IP address, browser, pages requested) | Legitimate interest (art. 6.1.f) |
Energy data is stored on cloud servers located in the European Union.
We do not sell your data, we do not use it for advertising and we do not make automated decisions about you.
3. Who receives your data
Only people at CleverPowr who need it, and the following service providers acting on our instructions:
- Tally BV (Belgium): online form. Data hosted in the EU.
- Cloudflare, Inc. (United States): website hosting and security.
- Our cloud hosting provider: storage of energy data, in data centers located in the EU.
- Google: web fonts loaded when you open the website (your IP address is sent to Google).
- Partner electrician: the contact details and site information needed to carry out the installation.
- Our accountant, for invoicing data.
Where data is transferred outside the European Economic Area, it is protected by the EU-US Data Privacy Framework or by standard contractual clauses approved by the European Commission.
4. How long we keep it
- Requests that do not lead to a contract: 3 years after our last contact.
- Customer data: for the duration of the contract, then as long as needed for warranty and legal claims.
- Energy data: for the duration of the subscription. It is deleted within 90 days after the end of the subscription, after you have had the chance to export it.
- Invoices and accounting documents: for the period required by Belgian law.
5. Your rights
You can at any time ask us to access, correct or delete your data, to restrict or object to its processing, or to receive it in a portable format. Where processing is based on your consent, you can withdraw it at any time. Write to info@cleverpowr.com; we answer within one month.
If you believe your data is not handled correctly, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels, www.autoriteprotectiondonnees.be.
6. Cookies
This website does not use analytics, advertising or tracking cookies. Our host may set strictly necessary technical cookies to protect the website against abuse. The online form is embedded from tally.so, which applies its own cookie policy.
7. Security
We use appropriate technical and organizational measures to protect your data: encrypted connections, restricted access and providers bound by data-processing agreements.
8. Changes
We may update this policy. The date below shows the latest version.
Last updated: 28 September 2026